As described in the February issue, PIMA and CPBIS will offer a series of three interactive skill development webcasts on “Problem Solving or Problem Prevention – Best Practices on Solving Problems before They Occur,” beginning March 28. Here is some further information.

In Session I participants will learn the steps of Problem Prevention – Risk Analysis, while in Session II the discussion will focus on Opportunity-Benefit Analysis.  In each session the necessary analytical steps will be discussed and a case study will be presented to illustrate the success of an organization experienced with integrating these processes into their standard work routines. Session III will describe the need for a knowledge management system to capture the thought processes of problem prevention, opportunity management, problem solving, decision making and project management. 

Considering that one-fifth of the industry will retire in the next five years, the “brain-drain” across the industry today is a real issue.  It is essential for an organization to deploy a knowledge management process to document best practices and capture historical reference records that will help improve efficiency by reducing the need for problem resolution and as issues arise increasing the speed of resolution.

For information on how to register, contact Bob Patterson (bob.patterson@cpbis.gatech.edu or call 770-855-0232)